Terms and Conditions
1. Scope
The following terms and conditions apply to all orders placed via our online shop by consumers and business customers.
For Germany: Consumers are, pursuant to Section 13 of the German Civil Code (BGB), any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business, or profession.
For Austria: In the following terms, "consumer" refers to the term "Konsument" as defined in the Austrian Consumer Protection Act (KSchG).
For business customers: If the business customer uses conflicting or supplementary general terms and conditions, their applicability is hereby rejected; they will only become part of the contract if we have expressly agreed to them.
2. Contracting Party, Conclusion of the Contract, Correction Options
The purchase contract is concluded with ECRON Technologies GmbH.
By placing products in the online shop, we make a binding offer to enter into a contract for these items. You can place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. The contract is concluded when you accept the offer for the goods in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive another confirmation via email.
3. Contract Language, Storage of the Contract Text
The language(s) available for the conclusion of the contract: German
We save the contract text and send you the order details and our terms and conditions in text form. For security reasons, the contract text is no longer accessible via the internet.
4. Delivery Conditions
Additional shipping costs may apply to the stated product prices. Further details on any applicable shipping costs are provided in the offers.
We only deliver via shipping. Self-collection of the goods is unfortunately not possible.
5. Payment
The following payment methods are generally available in our shop:
Advance Payment
When selecting advance payment, we provide our bank details in a separate email and deliver the goods upon receipt of payment.
Credit Card
During the ordering process, you provide your credit card details. Your card will be charged immediately after placing the order.
SEPA Direct Debit
By placing your order, you grant us a SEPA direct debit mandate. We will notify you of the date of the account debit at least one banking day in advance (so-called prenotification). A banking day is any working day except Saturdays, public holidays observed nationwide, as well as December 24 and 31 of each year. The account debit takes place before the goods are shipped.
PayPal
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, authenticate yourself with your access data, and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after placing the order. Further information is available during the order process.
PayPal may offer additional payment methods to registered PayPal customers based on their criteria. We have no influence on the offering of these options; any additional payment methods offered by PayPal pertain to your legal relationship with PayPal. More information on this can be found in your PayPal account.
Invoice
The invoice amount is due 14 days after receipt of the invoice and the goods, payable by bank transfer to the account specified in the invoice. We reserve the right to offer purchase on invoice only after a successful credit check.
6. Right of Withdrawal
Consumers have the statutory right of withdrawal as described in the withdrawal policy. Business customers are not granted a voluntary right of withdrawal.
7. Retention of Title
The goods remain our property until full payment has been made.
For business customers, the following applies additionally: We retain ownership of the goods until all claims arising from the ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; all claims arising from such resale are assigned to us in advance to the amount of the invoice, regardless of whether the reserved goods have been processed or mixed with a new item. We accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you fail to meet your payment obligations. We will release securities to which we are entitled upon your request to the extent that the realizable value of the securities exceeds the value of the outstanding claims by more than 10%.
8. Transport Damages
For consumers: If goods are delivered with obvious transport damages, please report such defects to the delivery agent as soon as possible and contact us immediately. Failure to make a complaint or contact us does not affect your statutory claims and their enforcement, particularly your warranty rights. However, you help us assert our claims against the carrier or transport insurance.
For business customers: The risk of accidental loss and accidental deterioration transfers to you as soon as we have delivered the item to the carrier, freight forwarder, or any other person or institution designated to perform the shipment.
9. Warranty and Guarantees
9.1 Liability for Defects
For consumers:
Statutory liability for defects applies.
For business customers and merchants:
Unless otherwise expressly agreed below, statutory liability for defects applies. The following restrictions and shortened time limits do not apply to claims arising from damages caused by us, our legal representatives, or agents:
- In the event of injury to life, body, or health
- In the event of intentional or grossly negligent breach of duty and fraudulent intent
- In the event of breach of essential contractual obligations, whose fulfillment enables the proper execution of the contract in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations)
- Within the scope of a guarantee promise, if agreed, or
- As far as the scope of the Product Liability Act is opened.
Limitations for business customers:
Only our own specifications and the product descriptions of the manufacturer included in the contract are deemed agreed as the quality of the goods; we accept no liability for public statements by the manufacturer or other advertising statements. For business customers, the limitation period for claims for defects in newly manufactured goods is one year from the transfer of risk. The sale of used goods is carried out under the exclusion of any warranty. The statutory limitation periods for the right of recourse according to Section 445a BGB remain unaffected.
Provisions for merchants:
Among merchants, the obligation to examine and give notice of defects as stipulated in Section 377 of the German Commercial Code (HGB) applies. If you fail to notify defects as regulated there, the goods are deemed approved unless the defect was not recognizable during the inspection. This does not apply if we have fraudulently concealed a defect.
9.2 Guarantees and Customer Service
Information on any additional applicable guarantees and their exact terms can be found with the product and on special information pages in the online shop.
Customer Service: You can reach our customer service for questions, complaints, and claims on weekdays from 9:00 am to 3:00 pm by phone at +49 2752-50740 or via email at info@ecron.de.
10. Liability
We are always liable without limitation for claims arising from damages caused by us, our legal representatives, or agents:
- In the event of injury to life, body, or health
- In the event of intentional or grossly negligent breach of duty
- Within the scope of a guarantee promise, if agreed, or
- As far as the scope of the Product Liability Act is opened.
In the event of a breach of essential contractual obligations, whose fulfillment enables the proper execution of the contract in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations), due to slight negligence by us, our legal representatives, or agents, the liability is limited to the damage foreseeable at the time of contract conclusion, which must typically be expected. Otherwise, claims for damages are excluded.
11. Code of Conduct
We have committed to the following codes of conduct:
12. Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR), which you can find here.
We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
13. Final Provisions
If you are a business customer, German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
If you are a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.
Terms and Conditions created using the Trusted Shops legal text generator.