FAQ

Shipping

When will my order be shipped?

If the item you ordered is in stock, we will ship orders placed before 2 PM on the same day, otherwise on the next business day. If the item is not immediately available, it will be shipped as soon as it arrives from the manufacturer.

What is the status of my order?

Once your order has been shipped, you will automatically receive a shipping confirmation by email with a tracking link. This allows you to check real-time information about your order.

If your order is not ready for immediate shipping, we will regularly send you emails with an estimated delivery date. If you cannot find our emails, please check your spam folder.

Returns

How does a return work?

If you want to return items, please send them to the following address:
ECRON Technologies GmbH
Marburger Str. 2
57334 Bad Laasphe
Germany

After receipt and inspection of the items, we will refund your payment.

How can I exchange an item?

If you wish to exchange an item, please return the unwanted item to us and then place a new order for the desired product.

How can I replace a defective item?

If an item is defective, please contact us via info@ecron.de or through our contact form. We will arrange for a replacement.

Payment

What payment methods are available?

You can pay using PayPal, bank transfer in advance, SEPA direct debit, credit card, Apple Pay, Google Pay, Giropay, and iDeal.

I used a different reference in my bank transfer.

No problem. The order number is used only for automatic allocation. In most cases, we can manually allocate your payment to your order. You do not need to take any further action.

I chose invoice/prepayment – how do I get my invoice?

Invoice: You will receive it via email at the same time as your order is shipped.
Prepayment: You will receive it via email within minutes after placing your order.

Ordering

How can I redeem a coupon code?

Simply click on your shopping cart (the icon at the top right). Once at least one item is in your cart, you will find a text field at the bottom to enter coupon codes.