If you are a business customer and would like to make a return, please use the form below to request an RMA. Our service team will then contact you regarding the return.
Private customers, please use the "Initiate Return" link in the service navigation.
Functional cookies are absolutely necessary for the functionality of the web shop. These cookies assign a unique random ID to your browser so that your unhindered shopping experience can be guaranteed over several page views.
The cookie is used to differentiate the cache for different scenarios and users.
sw-cache-hashsw-currencysw-statesThe cookie stores the origin page and the first visited page of the user for further use.
acris_cookie_landing_pageacris_cookie_referrerStores which cookies have already been accepted by the user for the first time.
Issuer:ECRON Technologies GmbH, Marburger Straße 2, 57334 Bad Laasphe
Lifetime:Session
This cookie is set by Google reCAPTCHA to verify whether a user is human or a bot.
It is used to prevent spam and automated attacks on forms (e.g., contact forms, login pages).
The cookie stores a unique ID for each session to analyze suspicious behavior.
Issuer:Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Lifetime: Up to 6 months
More information: https://policies.google.com/privacy?hl=en&gl=en
Storage of session information to ensure the security and integrity of the PayPal payment process.
Issuer:ECRON Technologies GmbH, Marburger Straße 2, 57334 Bad Laasphe
Lifetime: Session
klarna_sessionklarna_payment_methodsklarna_consentsThis cookie is necessary for the shop's affiliate program.
Purpose: Stores the affiliate code of a partner to attribute orders placed via a partner link to the respective advertising partner. This enables the calculation of commissions within the affiliate program.
Issuer:ECRON Technologies GmbH, Marburger Straße 2, 57334 Bad Laasphe
Lifetime:30 days, so that a partner can still receive a commission for a referral even after several days.
__stripe_sid (Stripe Session ID)__stripe_mid (Stripe Machine ID)This cookie is used to provide the Zendesk chat function on our website. It stores session information to assign your chat requests and ensure seamless support during your visit.
Issuer:Zendesk Inc. - Neue Schönhauser Str. 3-5, 10178 Berlin
Lifetime:30 days
More information: https://support.zendesk.com/hc/en-us/articles/4408824378650-Zendesk-In-Product-Cookie-Policy
Cookies used for statistics and shop performance metrics.
This cookie is set by Google Analytics to store whether the user has enabled the Google Analytics tracking function on the website.
It serves to record the user's consent status and ensure that Google Analytics is only activated with consent.
Issuer:Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Lifetime:Up to 2 years
Allows Google to collect personal data for online advertising and marketing.
This cookie is set by Google Ads to store whether the user has enabled the Google Ads tracking function on the website.
It serves to record the user's consent status for personalized advertising and conversion tracking.
Issuer:Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Lifetime:Up to 2 years
More information: https://policies.google.com/privacy?hl=en
Purpose: Storage of the user's consent for the use of Hotjar cookies. This cookie ensures that Hotjar is only activated after user consent to comply with privacy policies.
Issuer:ECRON Technologies GmbH, Marburger Straße 2, 57334 Bad Laasphe
Lifetime:30 days
We use Hotjar to better understand the needs of our users and to optimize this service and experience. Hotjar is a technology service that helps us gain insights into our users' experiences (e.g., how much time they spend on which pages, which links they click, what users like and dislike, etc.), enabling us to improve and maintain our service based on user feedback.
Hotjar uses cookies and other technologies to collect data about our users' behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language in which our website is displayed. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually prohibited from selling the data collected on our behalf.
This cookie is used by Google AdSense to enhance the efficiency of advertising on the website.
Issuer:Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Lifetime:90 days
The Google Conversion Tracking cookie is used to effectively track conversions on the website. This information is used by the website operator to optimize Google AdWords campaigns.
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Issuer for all: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
Hotjar cookies are used to analyze user activities on the website. The user is identified via the cookie across multiple page views, and their behavior is analyzed.
hjid
_hjFirstSeen
_hjSessionUser_*
_hjSession_*
_hjAbsoluteSessionInProgress
_hjIncludedInSessionSample / _hjIncludedInPageviewSample
_hjSessionResumed
_hjTLDTest
_hjShownFeedbackMessage
_hjDonePolls / _hjMinimizedPolls
_hjClosedSurveyInvites
_hjDoneTestersWidgets
_hjCachedUserAttributes
_hjCookieTest
Issuer for all cookies:Hotjar Ltd., Level 2, St Julian’s Business Centre, 3, Elia Zammit Street, St Julian’s STJ 3155, Malta
Google Analytics is used for website traffic analysis. It allows statistics on website activities to be generated and evaluated.
_ga
_gid
_dc_gtm_UA-.*
ga-disable-UA-.*
_gac_*
__utma
__utmb & __utmc
__utmb: 30 minutes__utmc: Session__utmz
__utmt
_ga.*
Issuer of all the above cookies:Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
_swag_ga_.*
This cookie stores the user's consent for the use of Google Tag Manager (GTM).
It ensures that tracking scripts (e.g., Google Analytics, Facebook Pixel, Google Ads) are only loaded after the user has given their consent.
Issuer:ECRON Technologies GmbH, Marburger Straße 2, 57334 Bad Laasphe
Lifetime:1 year
This cookie enables the wishlist function in Shopware.
It stores whether the wishlist feature is enabled for the user so that products remain saved on the list.
If a user is not logged in, the cookie ensures that their wishlist remains persistent until they revisit the page or log in.
Issuer:ECRON Technologies GmbH, Marburger Straße 2, 57334 Bad Laasphe
Lifetime:Session
This cookie is set when a YouTube video is embedded in the website.
It stores the user's consent to display YouTube videos and ensures that YouTube content is only loaded after consent is given.
Issuer:Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Lifetime:30 days
Required for the packstation / post office search.
Stores the DHL Packstation or post office selected by the user during the checkout process.
Allows the map display via Bing Maps so that customers can find the nearest Packstation or post office.
Issuer:ECRON Technologies GmbH, Marburger Straße 2, 57334 Bad Laasphe / Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland
Lifetime:Session
More information: https://www.microsoft.com/en-us/privacy/privacystatement